Omnilux Contour Face mask

RETURNS

• Return Window: Purchases of this item are eligible for return within 30 days from the date of purchase.

• Condition Requirement: To qualify for a refund, all items must be returned in their original, unopened, and unused condition.

• Entirety Requirement: Orders must be returned in their entirety (e.g., the complete unit count or set originally purchased). We cannot accept partial returns.

• Exclusions: Any product that has been opened or used will not be accepted for return.

• Inspection upon Delivery: Customers should thoroughly inspect their order upon receipt for any defects or discrepancies.

• Reporting Issues: If a problem is found, please notify our customer service team within 5 days of receiving your shipment.

Limited Manufacturer's Warranty

• Coverage Period: Our devices are covered by a manufacturer's warranty for 2 years from the original date of delivery, covering product failure after the initial 30-day return window has closed.

• Scope: The warranty covers defects and failures occurring under conditions of normal use.

• Initiating a Claim: If you suspect a fault with your device and wish to initiate a warranty request, please contact our customer service team via email at support@[YourCompanyEmail].com.

• Processing Time: A member of our team will review the request and reply within 1 to 2 business days with further instructions.

• Proof of Purchase: Valid proof of purchase, such as the original receipt or order confirmation, must be attached when submitting the warranty request.

• Effective Date: The warranty coverage period officially begins on the date of purchase.